FAQ - Frequently Asked Questions

Question:
You also sell individual parts (semi-finished goods) of your products?

Answer:
Yes, we do. Individual parts can be purchased directly the at company headquarters in Zlín - Malenovice personally or your individual preparations by poste.
 

Question:
You only sell plastic products?

Answer:
In addition to plastic products (fittings, sanitary fittings, hangers, etc.) you can also buy wooden hangers and metal handles (brass, aluminum).
 

Question:
What is the warranty on your products?

Answer:
Consumer Protection Act and the Civil Code provides from January1st 2003 the minimum warranty period of 24 months. The handle series Elegant and Zelinger have lifetime guarantee, that means if the handles were not obviously mechanically damaged, it will automatically replace  with the new one without proof of purchaserequirement.
 

Question:
Where can we buy products made by Zelinger?

Answer:
Our products are represented in most chains (OBI BauMax, Bauhaus, Globus, Hornbach), wholesale and retail (firms engaged in furnishing interiors, construction companies, etc.) in the Czech Republic and also in networks of supermarkets in about twelve countries (France , Germany, Austria, Poland, Slovakia, Hungary, Croatia, etc.). Products can also be purchased directly at company headquarters in Zlín Freedman - Malenovice.
 

Question:
I don´t trust in plastic handle ...

Answer:
We understand your question. The plastic handles, we began to produce two decades ago, during this period included integrally into our homes, where they are working naturally. Handles are made from the finest materials. The guarantee we give is an expression of our confidence in their products.
 

Question:
How many moulding parts you can make and from which material?

Answer:
Our production facility allows us to produce moldings weight 0.3 grams -150 We are experienced with all available plastics.
 

Question:
For how long we can take account of series production since the submission of our drawings?

Answer:
Since the transfer and approval of construction drawings through to the first form of testing samples, we expect 60 working days. Once approved, we are able to sample zahájet mass production within 10 working days.
 

Question: 
Suffice to mold parts or need a sample plot?

Answer:
In most cases, we need agreed 2D drawing, if you have a 3D model to speed up production and also slevní. We are able to own component design and manufacture according to the sample received.
 

Question:
The proposed price for the component and form the final?

Answer:
The price is final form, unless the needs of advanced editing components according to your request form, or during production on the basis of the test sample.
The prices we are pressed at the outset to make you the best price. It is serious to you to set a high price and the "bargain". Such a connection is not taken as a partnership.
 

Question:
Shining handles and accessories shining lights illuminate only the daylight? 

Answer:
Not. The lighting can serve as handles artificial light. The length and intensity of light affects the length and intensity of lighting. If nasvítíme handle ordinary lamp for five minutes, this period is sufficient to handle gently began to shine, which is quite sufficient to navigate in total darkness with the light off in the toilet in the basement, hallways, etc.
 

Question:
Can be the handles shine off?

Answer:
As we noted earlier, the length of light is given by the length and intensity of exposure. This process can be repeated many times, because the lighting is provided free in exchange photoelectron energy loss.
 

Question:
You can also produce other lighting elements in public space?

Answer:
Yes. Special patented pigment allows us to produce a range of other illuminating plastic products . We expects suggestions from you, our customers, to add them into our production.